Customer Success ManagerIn AT (m/w/o)

DocuMatrix GmbH

As a provider of output and business communication management, DocuMatrix has been a reliable partner for various companies in the insurance, banking, public administration, healthcare, industrial and retail sectors for over 22 years. Thanks to numerous completed projects, a high level of expertise flows into customer projects. This enables us to ensure that savings potential is optimally exploited and added value is maximized. Our activities range from consulting and product sales to the implementation and maintenance of web and multichannel output solutions.

For the Austrian GmbH at the location in 3441 Einsiedl, we are looking for a competent and outstanding Customer Success Manager on a full-time basis to support and further develop our customer projects:

Tasks & Responsibilities

• Responsibility for customer relationship management
• Proactive customer care
• Monitoring of customer status, including identification of risks
• Responsibility for new customers during the onboarding process
• Preparation of market and competitor analyses

Requirements

• Business management training, project management skills an advantage
• Strong communication and cooperation skills
• High level of self-motivation and independence
• Knowledge of operating systems
• Willingness to learn
• Experience in sales and/or consulting
• Independence and initiative
• Team player

Your benefits at DocuMatrix GmbH

• A challenging position (38.5 hours) in an innovative and growing company, as well as DocuMatrix team spirit
• Flexible working hours within the framework of a flexitime model, home office possible on a daily basis
• Support for our employees through further education and training
• Office in the countryside, with connections to the Tullnerfeld train station and parking facilities
• Company-supported community lunch, coffee and fresh fruit
• Team building, games evenings and LAN parties
• Free choice of technical equipment
• For legal reasons, we are obliged to point out that payment will be made in accordance with the collective agreement. However, we are guided by current market salaries and would like to point out that you may be significantly overpaid, depending on your personal qualifications and experience.

Contact person:
Katrin BRANDSTÄTTER | HR Manager
katrin.brandstaetter@documatrix.com
+43 660 1633 793